Porsche Cars Canada, Ltd FAQs

1. What different vehicle documentation options are available from Porsche?
   On behalf of Porsche Cars Canada, Ltd, Porsche Cars North America offers the Porsche Production Specification (PPS).
   
   
2. Where do I request and purchase my vehicle documentation?
   The PPS is only available for order on this website.
   
   
3. How much does a Porsche Production Specification (PPS) cost?
   The cost of the PPS is $150 USD.
   
   
4. Can I receive my PPS in French?
   To request the PPS in French, please contact us within 2 business days of placing your order.
   
   
5. How do I get a Certificate of Authenticity (COA)?
   The former COA program was updated in 2017 and renamed the Porsche Production Specification (PPS) in 2019.
   
   
6. Where can I get warranty history on my car?
   Warranty history is not provided to new owners for privacy reasons.
   
   
7. Who used to own my car?
   Previous ownership history is not released due to protect the privacy of our owners.
   
   
8. What are my engine and transmission numbers?
   We do not release the engine and transmission information any longer for the security of owners. This is for your security and the security of future buyers, we do not wish to provide information that may lead to any misrepresentation of a vehicle in the future.
   
   
9. Where do I get a copy of my original window sticker?
   For model year 2019 and newer, the Monroney label (window sticker) is available in My Porsche for eligible owners.
   
   
10. Where can I get a copy of the original Kardex?
    The original Kardex cannot be released. We use the details from the original Kardex to produce the PPS
    
    
11. What dealer originally sold my car?
    We do not provide the original selling dealer.
    
    
12. Where can I get production figures?
    Production figures are not released.
    
    
13. Was my car part of the special wishes program?
    Sonderwunsch and dealer installed options were performed after initial production therefore the details are not provided on the PPS. To provide you the most consistently accurate information, research beyond this initial production data is not possible.
    
    
14. Where can I obtain the full history of my vehicle?
    We unfortunately are not able to provide any historical items on any vehicle beyond the information sets available on a PPS
    
    
15. Can you email me a copy of the PPS when it is ready?
    The PPS and vehicle details cannot be emailed. The official documentation will be mailed to you.
    
    
16. How long does it take for a PPS to be received?
    The estimated delivery of the PPS is 5 weeks.
    
    
17. Can you provide me with a PPS if my car was built for another country?
    We can produce a PPS for a vehicle built for other countries.
    
    
18. Why doesn't the exterior color code match the code on my car?
    The exterior color code listed on your PPS is the Porsche exterior color code. The paint code is the code found on your vehicle.
    
    
19. For which Porsche vehicles is the Porsche Production Specification available?
    The PPS is available for all model years of street vehicles. Motorsport variants are not supported through the PPS program.
    
    
20. Can I cancel my Porsche Production Specification (PPS) order?
    Yes. Orders may be cancelled within 2 business days from the date of order. Any charges to your credit card pertaining to this order will be refunded.
    
    
21. Can I return a Porsche Production Specification (PPS)?
    Each Porsche Production Specification (PPS) order is unique to you and your vehicle, so we are unfortunately not be able to accept returns. Damaged documents can be replaced at no charge if you contact us within 3 business days from point of delivery.
    
    
22. Who do I contact if I believe the vehicle information is incorrect?
    Please contact us and provide details you believe to be incorrect. In the case where correction is necessary, a corrected PPS will be shipped within 1-2 weeks.
    
    
23. When will I receive a credit for my Porsche Production Specification (PPS) cancellation?
    In the event of a proper cancellation and refund, we will process and credit your account within 3 business days of your cancellation notice. Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.
    
    
24. Provider Entity:
    Porsche Cars North America, Inc.
    One Porsche Drive
    Atlanta, GA 30354-9817
    
    
25. Need additional support?
    contact us
    Phone: 1-800 Porsche.